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Marketing

Brand Reputation
Monitoring & Alerting

Negative mentions spread fast. By the time your team notices, the narrative has already formed.

How you set it up

One message to Revula

Your prompt
Every 2 hours, scan G2, Trustpilot, Reddit, and Twitter for mentions of our brand. Classify each as positive, neutral, or negative. For any negative mention with more than 50 engagements, create a ticket in our issue tracker and alert the customer success lead with a summary and a suggested response draft.
What Revula built

The pipeline and what it did

The pipeline Revula built
Pipeline screenshot
What it did
Output screenshot
Scanned 1,240 mentions across 4 platforms in a single run. Classified 38 as negative — the rest archived as positive or neutral.
5 negative mentions exceeded the 50-engagement threshold. Each triggered ticket creation and a CS alert with full post, sentiment analysis, and a suggested response — within 8 minutes.
The agent identified a cluster of similar onboarding complaints, grouped them into a single escalation, and tagged the product team for awareness.
Why it decided that

The decision, in plain sight

Every agent decision is logged. Here's what the monitoring dashboard showed for this run:

WARNING mention reddit.com/r/startups · sentiment: negative · engagement: 142 · threshold exceeded · creating ticket #4821 · alerting CS
The agent detected a Reddit post with 142 engagements criticising the onboarding flow. It classified the sentiment as negative, confirmed the engagement threshold was breached, created ticket #4821 in the issue tracker, and sent the CS lead a draft response — all within 3 minutes of the post going live.

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